• More staff will be available locally to assist claimants one-on-one.
  • Claim forms will include attachments that detail the exact documentation needed for each claim.
  • A dedicated member of Feinberg’s team will handle cases brought to the fund’s attention by lawmakers or other officials.

That last point could allow public officials to bring forward cases of botched claims, such as denied claimants whose co-workers got paid for similar damages. Such cases were likely the result of mistakes, Feinberg said. #

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