Integrating voice activation with chatbots is the latest business innovation that is now available on a massive scale. Clearly this technological breakthrough resolves issues around one of the biggest expenses and risks for any business today: human resources and staffing.  When it comes to the liabilities and risks this brings to the success of your business, it pays to look at all the available alternatives on the market to make sure your venture thrives well into the next century. Staffing is not only one of the biggest fixed expenses but also one of business’ resources that cost the most in hidden expenses such as having to train in new staff when old ones decide to leave or retire, and having to put back-up plans in place to counteract unreliability and unforeseen eventualities.

Cloning Your Dream Employee

The fact is that good staff, and more so consistently good staff, is very hard to find and it can make or break the success of any venture and be the difference between just surviving and thriving.  With record employment levels – and an ageing population in many parts of the world, this is the very technology that will save economies from adverse demographic trends.

With the addition of chatbots to your business, it is like cloning your dream employee.  Yet there is a slight difference: we’re not concerned about them going on holiday, getting sick or retiring, or having a bad day and taking it out on your clients at the expense of your business reputation.  Added to that, your chat bot does not need a lunch break which means that you can offer 24/7 accessibility to your clients.

Revolutionary development with Snatchbot

Historically though, people like to deal with a human face or voice that can offer them empathy, someone that they feel can understand them, their problems and frustrations.  With early technology, programmers started off with very generic bot-like voices that had only limited response possibilities. Admittedly, early inventions was frustrating at the best of times, especially when you made contact to ask a specific question and got greeted with a “press 1 or 2” in a tin metal voice. The revolutionary development of the programming progress since, has seen a much more human like voice evolved with a multiple response capability.  Not only does it sound more human like offering the feeling of being understood and cared for, but also comes with an array of abilities to suit a wide variety of business needs and offers the fluent interaction that clients need.

With the latest advancement of SnatchBot you can now use the text-to-speech function to add a voice to your chatbot. This accessibility option enables businesses to offer a service which helps clients to feel they are dealing with a person rather than a metal tin.  The simulation of human interaction offers stress free communication with no possibility for misunderstandings or misinterpretation of in nuances. It also offers great inclusion for customers with disabilities such as visual impairment, dyslexia or dysgraphia or even Parkinson’s Disease and arthritis.  Users have the option to listen to responses instead of having to read them, which adds the bonus of showing that your company cares for people with disabilities and special needs.

Text-to-speech generation options

There are two options for activating the text-to-speech functioning.  The first is pre-generated which is the fastest solution and suitable for texts that are long and not changed very often. The second option is called auto generated.  This feature allows for the audio files to be generated word for word as displayed in the chat. It includes possible variables. The operation is conversational and enhances customer support by offering human friendly interaction that is caring and efficient.

Industries that can benefit from SnatchBot voice activation

Any industry that offers a service dealing with clients, where high quality customer satisfaction is paramount, will benefit from having voice activation in their chatbots. Clients will be able to find solutions much faster and efficiently, helping you to fast track the flow of business. If the flow of business can be managed, it will make sure there is no bottleneck of traffic that congests and stop the ability to cater for new business. On top of being able to speed up the flow of customers which will add to a positive customer satisfaction rate, being user friendly to clients with special needs will show that you really care.

A True Game Changer for Developers

The best things in life are free! SnatchBot is the only chatbot platform to offer ASR for free. Something that is a true game changer for developers. If you are looking to propel your business to the next level of customer satisfaction and add cost saving measures and a reliability factor to that, text-to-speech generation is the way forward.

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Antivirus Software Can Make Your Computer More Vulnerable 2 - Florida Independent
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Antivirus Software Can Make Your Computer More Vulnerable

The core purpose of an antivirus software is to protect your device and the data from malicious programs such as viruses and malware. Using a computer or a smartphone without an antivirus program is considered a crime. Users feel protected and safe.

The beginning of the post-antivirus age

Recently, a team of internet security experts has warned that the antivirus programs are not doing a great job in protecting the data of the users. In fact, in most of the cases, an antivirus program can make your device and data more vulnerable.

The Project Zero team at Google found some major issues in the Symantec and the Norton antivirus programs. The CERT has already issued a warning to the users, and the antivirus companies have been informed of these vulnerabilities but the damage has been done.

No Antivirus Security

Is it safe to use antivirus software?

The question that the users are asking if it is safe to use malware programs?

Apparently, having an antivirus program installed on your machine feels good and protected. This is a general perception but some of the experts don’t use any antivirus software.

Mannan, a professor in Concordia University doesn’t use any antivirus. He hasn’t used any for ages because he doesn’t see any value in them.
The CEO of KnowBe4 is of the view that antiviruses are useless and don’t help in protecting the data anymore.

The best thing you can do is stop using antivirus software. This is what the security experts are doing and this is what they call ‘the post-antivirus age’. Having an antivirus installed on your machine that doesn’t do anything is of no use. Not just that antivirus programs don’t have the capacity to detect and remove viruses but they create loopholes and make your machine insecure.

How to protect your data and device

In today’s post-antivirus age, the best way to protect your machines and data from security breaches is to take precautionary measures. Here is what you should do.

1. Refrain from downloading files and attachments from unknown persons. This is the most common and the primary source of infecting your machine with a virus.
2. Update the operating system regularly. Keep it updated. You should be the first to install the updates from the operating system as these updates keep the machine current and protected.
3. Do not use external storage devices from unknown people. The best practice is to refrain from attaching any storage device with your primary work machine. Ask people to share files via cloud or email as this is a safer route.
4. Do not connect with public Wi-Fi and networks. It is an awesome feeling when your device catches an open network but let this feeling not dominate your senses.
5. Backup your data regularly. This includes everything ranging from photos to videos to important files. Either use cloud storage or an external storage device for the backup.

The best you can do to protect your computer, smartphone and other devices from viruses is to refrain from using antivirus software. This is what the experts do and recommend.

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