Businesses should always look for new ways to implement technology. If you don’t keep up with the new things coming out, you risk falling behind and becoming obsolete.

So what can you do to ensure this doesn’t happen?

Look into remote support software. This lets you easily help your customers whenever they need tech support.

In this article, we’ll tell you what the options for remote support software are.

What Is Remote Access?

Remote support software is used to access another computer or device across the internet, or across a LAN. When this software was introduced, it revolutionized the IT support industry.

While it may not sound so exciting, this kind of software’s been responsible for increasing customer satisfaction, increased turnaround time on tech support jobs, and reduced costs for IT services. By using remote access software, an IT crew can access any computer linked up to the network. This means a single IT tech can work on multiple jobs at once.

In the past, it would’ve been necessary for them to physically access the computer. In some cases, that computer might be so far away that the tech would need to drive to the work site.

With remote access software, the likelihood of needing to do this is significantly reduced. This can save a lot of time and money.

Good for Personal Use Too

This kind of software is not just useful in the professional world. Do you have friends or family members who always want you to fix their computers? By using remote support software, you can access their computer from the comfort of your own home.

You’ll see a representation of their computer screen and you can control it as if it were your own computer. A lot of the software has additional features such as voice chat or video chat, so you can explain what you’re doing as you go.

Types of Remote Access

There are two different types of remote access software. Attended, or on-demand remote access software is for when someone needs immediate assistance with an IT issue. Using on-demand remote support, you connect to the client’s PC as and when they request you to do so.

There’s also unattended remote support software. With this kind of software, the administrator can connect to a client’s computer even when they aren’t there.

There are many reasons why this might be desirable. For example, if you utilize managed IT support services, the IT staff might want to run security patches on clients’ computers. If you needed to coordinate this and have every single user present at their PC while the updates ran, it could take a very long time.

If you’re in the market for a remote access solution, you need to establish which kind of software you want. Both kinds can cut costs and increase efficiency, as they reduce the need for technicians to travel to clients’ computers.

The Best Remote Support Software

Every company has different IT needs. If you’re planning on purchasing a remote support software license, you should coordinate with your IT team. They’ll likely have a strong opinion on what kind of software you should use.

Here are some of the most popular remote assistance programs available today.

TeamViewer

This is one of the more popular pieces of remote PC access software. If you want to use this software on a personal basis, it’s completely free to download and operate. This is some great software to use if you want to help friends or family members with computer issues.

TeamViewer is also great software for more commercial applications. It has all of the features you could want in remote support software. For instance, it has a whiteboard tool as well as a voice over IP feature.

Bomgar

This is software designed specifically with giving remote support to your customers in mind. It can be integrated quite easily into your company’s chat system so you can offer seamless support to users who are having issues.

This is a great tool to consider if you’re looking for something exclusively to help your customers. Their support is very professional and well trained. If you have any issues with the software, you’ll find you’re in good hands.

Mikogo

Mikogo is an exceptional piece of support software as it’s completely browser-based. There’s no need to download or install any software. It works on multiple platforms and is packed with great features.

Splashtop

If you’re looking for remote support software at a cheap price, this is one to consider. If you just want to use this software on your local network, it’s free to use. If you want to use it across the internet, you can obtain a license fairly cheaply.

Netop Remote Control

Netop remote control is reasonably priced remote support software. It has quality end-to-end encryption so you can rest assured that any activity on the program will be properly secured.

The developers of this software have gone through great lengths to enable you to customize the software to suit you and your business’s needs. Netop is an incredibly popular remote control software among businesses, with over half of the Fortune 100 companies owning a license.

SolarWinds Take Control

SolarWinds is remote software built for speed. The software provides fast, easy connections with your clients and has some deep diagnostic tools available. The software also has support for high-resolution monitors so you can see everything in great detail.

SolarWinds Take Control also features some great customization options. You can really use this software to reinforce your brand identity.

Save Time, Money, and Effort with Remote Support Software

If your business isn’t making use of remote support software, you’re really missing out. The software can totally revolutionize your workplace and save you time, money, and effort. If you’re interested in integrating this kind of software into your business, talk with whoever is responsible for managing your workplace computer network.

Looking for more on technology? Then read our post about high-speed satellite internet.

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The Rise of Soft Skills in the Digital Age

I’m not going to waste your time talking about how ingrained technology is in all our lives. You may be reading this on your smartphone while killing time at work, where you stare at a separate screen for hours, only to drive home and turn on another screen to relax.

Or maybe you’re rewarding yourself with a little down time after seeing your Fitbit has recorded an extra 1,000 steps today.  Or your kid is using the computer, so you’re tethered to the wall by the tablet charging cable, looking for a well-written blog post.  Or maybe you’re not, but the point is that you could see yourself, or anyone, in that situation.

This obsession with technology has led to an explosion of never-conceived businesses and jobs. Social media, IT departments, software development, data security, the list goes on, and we’re only going to become more dependent as time goes on.

Organizations estimate that one-third of their human resources budgets are delegated for hiring IT talent; computer science majors experience a 76% increase in their salary in just the first three years. Clearly, the stats all say that hard tech skills are what job seekers should be focusing on. Except that’s not the whole story.

With connectivity comes complexity

As technology becomes more and more ingrained in our lives, so does its complexity.  No one outside of a calculus classroom carries a phone and a calculator. Some of us rarely turn on a PC anymore, since our smartphones are sufficient for quick browsing.  Our cars come enabled with Bluetooth.

Soon, every household appliance will be connected to a singular device, which we will also use to send messages, pay for groceries, tell our car where to take us, open our front door, monitor our daily steps, and automatically remind us of appointments- and it already does most of that.

But as the interconnectivity and complexity of technology rises, our ability to understand it decreases. We can’t keep up with the constant stream of our own inventions. While specialists might be able to fully utilize every software update, most of us can’t be bothered to learn all the nuances every time.

That’s why IT is such an emerging field, but even they won’t be able to keep up with the coming technological evolutions. As Avivah Litan, an analyst at Gartner, says, “Our best hope may be that computers eventually will become smart enough to maintain themselves.”

Importance of soft skills

Where does that leave business now? While you certainly can’t forego employees with the technical skills that you need, you need soft skills now more than ever. According to an Adecco Staffing survey, there are twice as many business executives concerned with the soft skill gap than those worried about hard skills.

Traits like communication and critical thinking are becoming more highly valued than straight computer skills. Some businesses that require their employees to have technical know-how, like engineering firms, have tried to ignore soft skills in favor of some desperately sought-after experience, but this is no longer possible.

In fact, it’s commercial acumen, communication skills, and adaptability that employers should be prioritizing. Adaptability is especially useful in a world where technology is constantly evolving, and, realistically, malfunctioning.  Sometimes things do not go to plan, and employees need to take that in stride.

Similarly, it won’t matter how well you understand CSS or can fix a pipe if no one can relate to you. Google provides consumers with ten options on just the first page, and they will reject your business if they can’t communicate with your employees.  Additionally, your business will also suffer if your employees can effectively communicate with each other.

Moving forward

It’s important to provide employees with both soft and hard skill training. This can be expensive and time-consuming, so you will have to strike a balance particular to you. If you work in an industry that the hard skills can be learned on the job or fairly quickly, make sure you’re searching for candidates with appropriate soft skills.

However, if your employees must have hard skills before they walk through the door, that doesn’t give you an excuse to ignore soft skills entirely. Offer soft skill training and assessments, because while soft skills are more difficult to measure, they are just as important.

That holds true even in this technological age. We may cling to our iEverythings, but only because they allow us to tap into humanity. Your business needs to utilize this underlying need.

People may pay for your product or service if you can deliver, but using the human element gives you that much more leverage.  In a world where your competitors are accessible at the click of a mouse, you’ll need all the soft skills you can get.

Author: Dayton socializes for a living and writes for fun. She will forever be a prisoner of her family’s business, doomed to inherit responsibility despite frequent existential protests. 

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