As the Gulf Coast Claims Facility continues to face complaints of delays in processing final and interim payments, the Pensacola News-Journal is reporting that Florida Chief Financial Officer Jeff Atwater had some strong words during a swing through the Panhandle this week:

Many claimants have submitted the same sets of paperwork multiple times, only to be asked to submit them again, Atwater said.

He believes the Claims Facility has shown a pattern of not meeting the needs of those it is charged with serving.”I think their process now is even begging for some legal pursuit to hold them accountable,” he said.

Earlier this week, claims administrator Kenneth Feinberg noted that the facility has processed most of the claims it has received, but that the process is still “not perfect” and is still grappling with what he described as a lack of documentation for tens of thousands of claims. Here’s a look at the data behind the delays.

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