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A couple of bugs in the system can cause major problems. When computers are causing problems, you’ll wish you had hired an IT support company sooner.
The benefits of an IT support company become apparent when everyone is running around wringing their hands without a clue what to do.
Before you run out and hire the first company you come upon, read this article for five tips that will help you select the best company for you.
What to Look for in an IT Support Company
Hiring the first IT professional that darkens your door may prove to be more of a horror than not having any help at all. You’re opening up your systems to a stranger and their IT services. You want to make sure they are trustworthy.
1. Assess Your Company’s Goals
Before you look for an IT Services company, you need to know why you need their help. Do you have anyone in-house that can help with small issues?
If you have someone that is in-house and takes care of the smaller issues, you may only need access to senior technological issues.
2. Look for a Team
Having a team of professionals on your side can allow you to get faster service. You will also have access to people that may know other aspects of tech than if you just hired a one-man operation.
The team that you hire should work well together and have a good leader.
3. Look for Positive & Negative Reviews
When doing your research online, don’t purely look at on their website testimonials. You also should not only look at off-site positive reviews. You need to see the whole picture.
Read negative reviews can help you see if there are deeper issues you need to ask questions about. You may also see that the negative reviews are somewhat frivolous and won’t bother you or your company’s goals.
4. Ask for Referrals
Any good IT support company will be able to give you the names and means to contact referrals. If they don’t have referrals yet that either means they’ve not done good work for their previous clients or that they are a new company.
Allowing a new company to handle your IT can be scary, so make sure you trust them and that they have the proper training if you do decide to go with a new company.
5. Communication & Response Time
How quickly does the company respond when you reach out to them?
Is it easy to communicate with them?
Lack of communication and slow response times can cause major problems in your company. Hire someone that gets back to you and fixes the problem quickly.
Keep Your Business Moving Along Nicely
Now that you know how to find a good IT support company, you’re likely to want to go through other information to help your business.
Computers aren’t the only thing that can cause problems. What about other electronics and setups?
Read our article about electric cables and what you need to know about them so you can be the handy cable hooker-uper in your company.